Patients’ Rights

• To be treated with dignity and respect, consistent with professional standards for all patients regardless of race, sex, nationality, religion, culture, manner of payment, disability or any other factor.
• To receive care that is considerate and respectful of the patient’s personal values and beliefs.
• To receive healthcare on the basis of clinical need.
• To be referred to a specialist/consultant for special care when there is a clinical need.
• To receive detailed explanation of their condition, care, treatment and aftercare in terms that are free from professional jargon.
• To have access to their medical records and medical information.
• To receive a second opinion or to have their care transferred to another physician if the patient is not satisfied with the care or opinion provided.
• To have full privacy during examinations, procedures, clinical care/treatment together with the right to know who is in attendance and the purpose of those in attendance with them.
• To have an informed consent of treatment, procedures and interventions as per the HAAD Consent Policy (Reference PPR/HCP/P0003/07).
• To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
• To have all clinical and pharmaceutical records kept fully updated and relevant.
• To have all documented information and personal details and records kept fully confidential and protected from loss and misuse.
• To receive relevant, current and understandable information concerning all drugs and treatment given, as applicable to each patient.
• To be part In decision making about their drug and treatment choices.
• To be provided with Arabic and or English interpreter services; and all other language barriers will be accommodated based upon availability of translation resources.
• To have any complaint that the patient may make, acknowledged, fully investigated, and to be responded to in writing within three (3) working days.

Patient’s Responsibilities

• To provide complete and accurate information.
• To abide by American Crescent Health Care Center rules and safety regulations.
• To show respect and be courteous to the staff. Not to use abusive language and or display unsocial behavior to other patients, visitors or staff.
• To respect center’s property.
• To use the appointment booking and walk-in services appropriately.
• To give accurate information about personal details and past medical history as well as to inform the medical staff of any treatments and medications they are taking, and a history of allergy or allergic reaction to any medication.
• To be accountable for their own actions, if they decide not to follow the healthcare provider’s instructions and/or treatment plan and recommendations. They are responsible for outcomes if they do not follow the care/treatment plan.
• To safeguard any belongings in their possession whilst visiting the Centre.
• To keep/be on time for appointments and inform the Center if they are unable to attend in advance, so that the appointment may be utilized for another patient.

Contact Us

If you have any questions or concerns, please contact us at care@american-crescent.com. Thank you for trusting American Crescent Healthcare Center with your healthcare needs!